Ashfield Healthcare

Company: Inizio Engage

Position: IT Support Specialist

Location: Ashby De La Zouch

Vacancy Type: Headcount, Permanent

Salary: Competitive

Inizio Engage is excited to recruit an IT Support Specialist for their Client, to work in a small, dynamic team, providing hands-on IT support for businesses throughout the UK & Ireland. The role includes supporting critical applications, ensuring quality IT infrastructure services, and driving service level improvements in collaboration with key partners and suppliers.

Key Responsibilities

IT Support

·       Deliver comprehensive 1st and 2nd line support directly to users and via the approved Managed Service Provider (MSP).

·       Maintain and manage service and incident tickets, escalating issues to suppliers and providing timely feedback to users.

·       Support server and desktop hardware, including managing third-party support agreements.

·       Administer the business team's voice infrastructure and manage printers and network infrastructure security.

Application Support

·       Provide core business application support, including escalation to third parties when necessary.

·       Oversee business application administration for relevant applications in the UK & Ireland and ensure patch levels are maintained.

·       Act as a focal point for application improvements and support IT and business systems projects, from scoping to delivery, including documentation.

Asset and Mobile Management

·       Manage the company mobile fleet, including Mobile Device Management (MDM).

·       Maintain company assets and oversee user allocation for IT equipment.

Training and Induction

• Provide training for relevant applications and conduct inductions for new staff, ensuring they are equipped with the necessary skills and knowledge.

Collaboration & Communication

·       Work closely with key stakeholders across the business to review IT processes and facilitate adaptation to ensure systems are fit for purpose.

·       Serve as a liaison with key supplier partners to maintain quality service delivery and Security compliance.

Supervisory and Reporting Structure

·       Report directly to the IT Systems & Projects Manager, collaborating with UK and Global project teams.

·       The role does not include direct line management responsibilities.

Requirements

Skills & Experience

·       Strong understanding of IT infrastructure and support processes, with experience in 1st and 2nd line support.

·       Familiarity with server and desktop hardware maintenance and duties related to printer and voice infrastructure.

·       Experience managing service tickets and collaborating with third-party suppliers.

·       Knowledge of business applications and the ability to identify opportunities for improvement.

·       Workshop facilitation skills, with experience providing training and conducting staff inductions.

·       Effective communication skills, with the ability to interact with stakeholders at all levels.

·       Proficiency in maintaining security standards and IT best practices.

Background: 

Please note that if you have not heard from a member of the resourcing department within 7 days, your application has been unsuccessful at this stage.

Thank you for your interest in Inizio Engage. We look forward to reviewing your application!