Ashfield Healthcare

Job Title:                                             Medical Information Specialist

Project/Team/Department:            Medical Information

Job Context:                                       Supervisor

Location:                                                                Remote

Working hours:                                                    2pm-1am (4 day working week)

Salary:                                                                     Competitive

Job Purpose/Overview:

Responsible for delivering Medical Information services to customers, patients, and/or healthcare professionals, in order to respond to enquiries providing drug/medical device product information.

Duties & Responsibilities:

• Professionally, effectively, and accurately responds to technical and Medical Information enquiries, received in a variety of formats, in reference to specific client products and/or therapy areas. 

• Accurately identify, document, and triage Medical Information enquiries, Adverse Events and Product Quality Complaints.

• Analyse questions, research and formulate responses to enquiries to provide timely, accurate and concise response using client-approved resources in both written and verbal format.

• Record all enquiries and responses, accurately collecting information required by individual programs and correctly capturing in organisational and/or Client systems.

• Comply with organisational, Client and regulatory Standard Operating Procedures (SOPs) and guidelines.

• Effectively support Medical Information, Adverse Event and product Quality Complaint follow-up, retrieval, and outcome management processes.
• Maintain excellent quality and productivity standards for all client programs.
• Display flexibility within department to maximize utilization, including support for others in team e.g., buddy support/training, performing administrative and non-telecommunication duties, as needed.
• Ensure strict adherence to data privacy regulations, including but not limited to GDPR, CCPA, and HIPAA, by implementing robust data protection protocols and maintaining the highest standards of confidentiality.

Requirements & Qualifications:

• Bachelor’s Degree in Life Sciences, or higher
• Ability to speak, read and write a language(s) fluently (additional to English) would be preferable
• Excellent written and verbal communication skills
• Excellent organisational and time management skills
• Enjoy working proactively with the ability to work towards deadlines
• Attention to detail and the ability to follow process diligently
• Good interpersonal skills and relationship building capability
• Strong work ethic

Our Leadership Commitments:

Our Commitments are promises that our senior leaders are making about how we will behave; how we will interact with the people around us, and the kind of culture we want to work together to create:

Our Pledge:

Inizio Engage UK is part of Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.