The Medical Information Officer serves as a primary resource to provide information about client’s pharmaceutical products, devices and related disease areas whilst adhering to all relevant standards set by Inizio Engage and the client.
Location – This role can be fully remote (homeoffice) or based at the Inizio Engage Office, Mannheim.
Medical Information Officer (m/w/d) - Italian
KEY RESPONSIBILITIES
- Respond in a timely manner to internal and external customer enquiries relating to client products and disease areas
- Completely and accurately documenting all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations.
- Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Exhibit effective communication and tele-management skills
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
- Adhere to all company policies and Standard Operating Procedures
- Possess effective organizational skills, including working on multiple projects simultaneously
- Must safeguard patient privacy and confidentiality as per the guidelines set forth in The General Data Protection Regulation (GDPR).
- Other duties as assigned
JOB HOLDER SPECIFICATION
- Life Science degree, Bachelor’s minimum, Masters preferred
- Native language capabilities in Italian
- Excellent written, verbal and listening communication skills in English (fluent)
- Fluency in German is an advantage
- Results oriented, excellent organizational and prioritisation skills with the ability to work cross-functionally
- Strong ability to work as part of a team or autonomously when required
- Computer literate, proficient in database searching
- Strong interpersonal skills, working proactively and the ability to work towards deadlines
- Accuracy, attention to detail and the ability to follow processes
OUR OFFER
- Remuneration: well above the industry average in a permanent employment relationship
- Working hours: Flexible working hours according to project requirements
- An excellent working atmosphere with friendly and helpful colleagues
WE ARE LOOKING FORWARD TO MEETING YOU
If you have any questions, please call Elisa Aasen at 0152 - 21864396.
Internal reference number: 19109
Please apply online.