Renseignements de base

Région Homeoffice

Job ID 19825

Description

The Medical Information Officer serves as a primary resource to provide information about client’s pharmaceutical products, devices and related disease areas whilst adhering to all relevant standards set by Inizio Engage and the client.

Location – This role can be fully remote (homeoffice) or based at the Inizio Engage Office, Mannheim.


Medical Information Officer (m/w/d) - Italian

                                                                           
KEY RESPONSIBILITIES

  • Respond in a timely manner to internal and external customer enquiries relating to client products and disease areas 
  • Completely and accurately documenting all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations.
  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
  • Accurately collect information required by individual programs and correctly capture in specific program databases
  • Exhibit effective communication and tele-management skills
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
  • Adhere to all company policies and Standard Operating Procedures
  • Possess effective organizational skills, including working on multiple projects simultaneously
  • Must safeguard patient privacy and confidentiality as per the guidelines set forth in The General Data Protection Regulation (GDPR).
  • Other duties as assigned


                                
JOB HOLDER SPECIFICATION 

  • Life Science degree, Bachelor’s minimum, Masters preferred
  • Native language capabilities in Italian
  • Excellent written, verbal and listening communication skills in English (fluent)
  • Fluency in German is an advantage
  • Results oriented, excellent organizational and prioritisation skills with the ability to work cross-functionally
  • Strong ability to work as part of a team or autonomously when required
  • Computer literate, proficient in database searching
  • Strong interpersonal skills, working proactively and the ability to work towards deadlines
  • Accuracy, attention to detail and the ability to follow processes

OUR OFFER

  • Remuneration: well above the industry average in a permanent employment relationship
  • Working hours: Flexible working hours according to project requirements
  • An excellent working atmosphere with friendly and helpful colleagues

WE ARE LOOKING FORWARD TO MEETING YOU                                                                           

If you have any questions, please call Elisa Aasen at 0152 - 21864396.

Internal reference number: 19109

Please apply online.