Job Title: Manager, Project Training & Quality

Project/Team/Department: Medical Information

Working Hours; 1.30pm-10pm

Job Location: Remote

Salary: Competitive

Job Purpose/Overview:

Assist with client-specific QA initiatives including training, monitoring quality review including analysis of aggregate quality/performance data, maintenance of SOPs as well as creation/updates to training materials based on quality reviews, etc. Assist with project specific or company-wide QA work such as management of employee training documentation audit preparation, document review/editing and filing. Responsible for identifying training needs, developing procedures and training Inizio staff and management, including ongoing refresher training and project specific training.

Job Duties & Responsibilities:

·        Work with Project team, Client Account Management Team and Quality Assurance departments to develop and enhance client trainings resulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence.

·        Define and document training plans, schedules, and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training. Provide ongoing and refresher training for project team.

·        Make recommendations on the best methodology and implementation methods for training programs. Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.

·        Test trainees to measure progress and to evaluate effectiveness of training.

·        Review and interpret documents such as Client program procedure manuals and training modules. Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.

·        Perform monitoring of services for assigned project and/or Quality Assurance Department. Provide constructive coaching feedback to staff with goal of improving overall customer experience.

·        Coordinate quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable.

·        Compile QA data and prepare reports as necessary; analyze results and make recommendations including revisions to procedural documents and training documents as applicable.

·        Assist with annual review and ongoing updates for Client Standard Operating Procedure (SOP).

·        Assist with internal and external client audits as dictated in the Inizio Quality Management Plan.

·        Assist with any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.

·        Perform project training certifications and complete appropriate documentation.

·        Manage QMS training records.

·        File training materials in an organized manner for efficient access by staff.

·         Perform general clerical duties.

·        Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Leadership Responsibilities:

·        Understands how own contribution contributes to results

·        Understands what the organization delivers and our position within a global context

·        Builds a network of useful contacts to help get things done more efficiently

·        Is proactive and anticipatory with solutions to problems in the business

·        Seeks to stretch own capability, willing to operate outside of comfort zone

Requirements & Qualifications:

·        Bachelor’s degree or related work experience preferred.

·        Ability to read and understand data and file layouts.

·        Proficient in Microsoft Outlook, Word, Excel and PowerPoint.

·        Ability to deliver feedback to employees in a constructive manner.

·         Strong organizational and analytical skills, as well as critical thinking and problem-solving skills.

·        Ability to multitask.

·        Critical thinking and problem-solving skills.

·        Detail oriented.

·        Ability to develop and proof training materials.

·        Ability to speak effectively in interpersonal situations and before groups of employees.

·        Ability to work as a team in a supportive environment to achieve shared objectives.

·        Ability to function in a leadership capacity and as a positive role model.

·        Excellent listening skills in order to identify and anticipate training needs.

·        Proven presentation and facilitation skills.

Job Levels:

·        N/A or Not Listed

Our Leadership Commitments:

The Commitments are promises that our senior leaders are making about how we will behave; how we will interact with the people around us, and the kind of culture we want to work together to create:

Equal Employment Opportunity

Inizio Engage is committed to Equal Employment Opportunity. It is the policy of the Company to encourage and support equal employment opportunity for all associates and applicants without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical or mental disability, medical condition, marital status, political affiliation, sexual orientation, individual genetic information, disabled veteran or Vietnam Era Veteran Status.