Informationen

Gebiet: Homeoffice

Job ID: 22320

Beschreibung

Responsible for delivering Medical Information services to customers, patients, and/or healthcare professionals, in order to respond to enquiries providing drug/medical device product information.

Location – fully remote (homeoffice) 


Medical Information Specialist (m/w/d) – English+French

                                                                           
KEY RESPONSIBILITIES

  • Professionally, effectively, and accurately responds to technical and Medical Information enquiries,received in a variety of formats, in reference to specific client products and/or therapy areas.
  • Accurately identify, document, and triage Medical Information enquiries, Adverse Events and Product Quality Complaints.
  • Comply with organisational, Client and regulatory Standard Operating Procedures (SOPs) and guidelines.
  • Analyse questions, research and formulate responses to enquiries to provide timely, accurate and concise response using client-approved resources in both written and verbal format.
  • Record all enquiries and responses, accurately collecting information required by individual programs and correctly capturing in organisational and/or Client systems.
  • Effectively support Medical Information, Adverse Event and product Quality Complaint follow-up, retrieval, and outcome management processes.
  • Maintain excellent quality and productivity standards for all client programs.
  • Display flexibility within department to maximize utilization, including support for others in team e.g.,buddy support/training, performing administrative and non-telecommunication duties, as needed.
  • Work effectively as part of team to help build and maintain a supportive and caring team culture.


                                
JOB HOLDER SPECIFICATION 

  • Bachelor’s Degree in Life Sciences, or higher
  • Requirement to speak, read and write French fluently (additional to English), native language capabilities preferable
  • Excellent written and verbal communication skills
  • Excellent organisational and time management skills
  • Enjoy working proactively with the ability to work towards deadlines
  • Attention to detail and the ability to follow process diligently
  • Good interpersonal skills and relationship building capability
  • Strong work ethic

WE ARE LOOKING FORWARD TO MEETING YOU                                                                           

If you have any questions, please call Lukas Heinrich at +49 621 7502 380.

Internal reference number:22320

Please apply online.