Ashfield Healthcare

The Medical Information Officer serves as a primary resource to provide information about client’s pharmaceutical products, devices and related disease areas whilst adhering to all relevant standards set by Inizio Engage and the client.

Location – This role can be fully remote (homeoffice) or based at the Inizio Engage Office, Mannheim.


Medical Information Officer (gn) - Norwegian / Swedish

                                                                           
KEY RESPONSIBILITIES

• Respond in a timely manner to internal and external customer enquiries relating to client products and disease areas 
• Completely and accurately documenting all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations.
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Possess effective organizational skills, including working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality as per the guidelines set forth in The General Data Protection Regulation (GDPR).
• Other duties as assigned

                                
JOB HOLDER SPECIFICATION 

• Life Science degree, Bachelor’s minimum, Masters preferred
• Native language capabilities in Norwegian or Swedish
• Excellent written, verbal and listening communication skills in English (fluent)
• Results oriented, excellent organizational and prioritisation skills with the ability to work cross-functionally
• Strong ability to work as part of a team or autonomously when required
• Computer literate, proficient in database searching
• Strong interpersonal skills, working proactively and the ability to work towards deadlines
• Accuracy, attention to detail and the ability to follow process
  
  

OUR OFFER

• Remuneration: well above the industry average in a permanent employment relationship
• Working hours: Flexible working hours according to project requirements
• An excellent working atmosphere with friendly and helpful colleagues
  
  
  

WE ARE LOOKING FORWARD TO MEETING YOU

If you have any questions, please call Katharina Hartecker at 0621 - 7502 202.

Internal reference number: 19109

Please apply online.