Ashfield Healthcare

Job Title: Clinical Nurse Advisor

Project/Team/Department: Patient Solutions (PS)

Job Context: Reports to Nurse Manager

Direct Reports: None

Location: The jobholder will be field based with requirements to attend the UK/Ireland head office, client offices and other meeting venues on occasions and will be expected to adopt the Company Remote Working Policy

Job Purpose/Overview:

• To provide a variety of patients and healthcare professionals with support including,

• Education to patients, carers and families

• Clinical support in homes or other establishments

• Audit, feedback and review of service offering.

• To provide such other services as required from time to time.

Duties & Responsibilities:

Operational Excellence

• To provide and deliver clinical aspects of care as set out in the SeOP of specified programmes

• To provide patient education and support to all patients, families and their carer/s referred to the service as required.

• Assist in the provision of follow up patient appointments if applicable.

• To be pro-active and able to work under own initiative.

• Maintain all equipment and materials that is provided as part of the service in accordance with company policies.

• Undertake other tasks and assignments which may be required by the nurse manager or company as discussed and agreed.

• Attend team meetings and conferences as required in order to keep up to date with plans, activities and developments and to exchange knowledge and experience within the team.

Client Focus

• To communicate with and develop relationships with key health care professionals at all specified sites, whether hospital, home or other establishments who have opted in for the service.

• To deliver on the Key performance indicators to include:

• To manage and report any adverse events and refer as per policy.

• To complete specified documentation in receipt of the specified Service.

• Complete all necessary administration in a timely and accurate manner as required, particularly in relation to activity reporting, information feedback and expenses

Quality and Compliance

• Undertake Client and Inizio Engage training to include:

• Programme specific training

• Mandatory training incl. Safeguarding Level 3, BLS, anaphylaxis.

• Product Quality Complaint (adverse event and product technical complaint) reporting

• All service documentation (controlled documentation)

• Continuing professional development (incl. NMC revalidation/NMBI)

• All Inizio Engage Clinical Standard Operating Procedures (SOPs) and Service Operating Procedures (SeOPs) and other applicable documentation

• Be familiar with Company policies and health and safety legislation

• Maintain own professional registration and up to date knowledge and research.

• To fully document all patient interactions in accordance with company/client policies

• Comply with the Adverse Event policies of Inizio Engage (and the client company, where applicable) in respect of all matters relating to pharmacovigilance, including training requirements and reporting systems.

• Comply with the relevant regulatory guidelines including the Nursing and Midwifery Council Code, Nursing Midwifery board of Ireland and the Association of British Pharmaceutical Industry Code of Practice for the Pharmaceutical Industry or Irish Pharmaceutical Healthcare Association Code (IPHA).

Requirements & Qualifications:

Qualifications

• Current NMC / NMBI registration

• Ideally educated to degree level or equivalent

• Essential – minimum 2 years post registration experience

Desirable – post-reg qualification in therapy area

Requirements

• Full UK/Irish Driving License

• Self-driven with a clear focus on high quality, accuracy and attention to detail

• Ability to work to regular and tight deadlines

• Computer literate with all Microsoft packages

• Excellent face-to-face, telephone, and written communication skills with stakeholders at all levels

• A commitment to excellent customer service

• Satisfactory enhanced DBS Disclosure or equivalent (Scotland and Northern Ireland)

• Satisfactory pre-employment medical checks

Key Competencies Required:

Competency Commitments Description

Develops Capability & Talent We empower everyone • Places high priority on developing self and others

• Acts as a coach and mentor to colleagues

• Proactively shares information, knowledge and expertise

Drives Accountability We do the right thing • Sets high performance standards with clear goals and objectives

• Holds self and others accountable for decisions, actions, successes and failures

• Takes ownership and personal responsibility for delivering quality outcomes

• Has track record of achieving goals successfully

People & Organisational Leadership We work as one • Actively listens to others and encourages the open expression of diverse ideas and opinions

• Communicates openly with clarity and impact at all levels

• Deals comfortably with others and can navigate successfully to get things done

• Sets and follows appropriate standards of behaviour

• Supports in a fair and consistent manner

Business & Financial Leadership We rise to the challenge • Keeps up with current and future policies, practices and trends in the organisation.

• Effectively uses data and research to support decisions

• Controls costs and thinks in terms of profit, loss and added value

Customer Focus We work as one • Strong relationships to deliver client-centric solutions

• Establishes and maintains true partnerships with internal and

external clients by exceeding expectations and delivering excellence

• Challenges constructively in order to build quality solutions

• Is proactive, flexible and responsive to client needs

Innovates We ask what if? • Comfortably deals with ambiguity and complexity

• Asks the right questions to accurately analyse situations

• Introduces creative ways of solving problems

• Encourages diverse thinking to promote and nurture innovation

• Adapts effectively to different situations and manages complexity with ease

Action Oriented We do the right thing • Applies a sense of urgency and energy to all they do

• Champions change and a continuous improvement mind-set

• Manages self through crises effectively and calmly

• Maintains a positive attitude despite adversity

• Demonstrates resilience and supports others through difficult situations

• Strives to be the best we can be

Our Leadership Commitments:

Our Commitments are promises that our senior leaders are making about how we will behave; how we will interact with the people around us, and the kind of culture we want to work together to create:

Our Pledge:

Inizio Engage UK is part of Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.