Client Inizio Medical Information
Job ID 20286
Description
Job Title: Multi-lingual Medical Information Specialist (Finnish Speaking)
Project/Team/Department: Medical Information
Job Context: (reports to, matrix or full) Reporting to the Medical Information Manager
Direct Reports: None
Location: Inizio Engage hub office / Remote
Job Purpose/Overview:
Responsible for delivering Medical Information services to customers, patients, and/or healthcare professionals, in order to respond to enquiries providing drug/medical device product information. The successful candidate will be native Finnish speaking.
Duties & Responsibilities:
Professionally, effectively, and accurately responds to technical and Medical Information enquiries, received in a variety of formats, in reference to specific client products and/or therapy areas.
Accurately identify, document, and triage Medical Information enquiries, Adverse Events and Product Quality Complaints.
Comply with organisational, Client and regulatory Standard Operating Procedures (SOPs) and guidelines.
Analyse questions, research and formulate responses to enquiries to provide timely, accurate and concise response using client-approved resources in both written and verbal format.
Record all enquiries and responses, accurately collecting information required by individual programs and correctly capturing in organisational and/or Client systems.
Effectively support Medical Information, Adverse Event and product Quality Complaint follow-up, retrieval, and outcome management processes.
Maintain excellent quality and productivity standards for all client programs.
Display flexibility within department to maximize utilization, including support for others in team e.g., buddy support/training, performing administrative and non-telecommunication duties, as needed.
Work effectively as part of team to help build and maintain a supportive and caring team culture.
You are required to work a minimum of 7.5 hours a day between the hours of 8.00am and 6.00pm Monday to Friday inclusive and in accordance with the Company’s staffing rotas.
Requirements & Qualifications:
Bachelor’s Degree in Life Sciences, or higher
Requirement to speak, read and write a language(s) fluently (additional to English), native language capabilities preferable
Excellent written and verbal communication skills
Excellent organisational and time management skills
Enjoy working proactively with the ability to work towards deadlines
Attention to detail and the ability to follow process diligently
Good interpersonal skills and relationship building capability
Strong work ethic
Background
At Inizio Engage you'll find a challenging, fast-paced and rewarding environment, but also one that's caring, nurturing and supportive. With so many ways to support patients and healthcare professionals, we offer a range of exciting career opportunities to suit your skills and interests. Whether working remotely, in the office, or in the field, you'll find
everything you need at Inizio Engage to build a successful career. Excited yet? We are!
Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.
Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.
Thank you for your interest in Inizio Engage.
