Basic Information

Territory Leicester

Job ID 18738


Role: Sales Support Planner

Location: Shepshed, Leicestershire

Vacancy Type: 12 Month Fixed Term

We are currently working with an international organisation that provides complete and innovative feed solutions for conventional and organic livestock farming to recruit a Sales Support Planner to join their fast-paced business.

Key Responsibilities

  • Deliver a “best in class” approach to customer experience management.
  • Confirming deliveries with customers for existing contracts using the Pre-Trading report. Updating notes on this report to provide full visibility for the Trading Team on potential sales gaps.
  • Update customers with monthly price updates, update SAP with correct pricing and haulage rates.
  • Provide support and cover for other Production Planners during holiday periods and absence.
  • Support for Co-Product Trading team as agreed with the Trading manager (Offering repeat spot order, forward contracts, pitting) etc
  • Responsibility for Sales Planning the Trading board.  Whilst confirming you should actively try to manage trading gaps to allow the trading time the maximum time to complete sales.
  • Sales order/Purchase order entry to support Production Planners as required.
  • Own all elements of Customer service with our customers.  This will include complaints, eta enquiries, delivery date enquiries, requests updates and  pricing queries.
  • Informing Traders of opportunities and competitor information.
  • Taking and managing incoming customer service calls.
  • Update the trading board as customer confirmations are completed to provide sales gap information.
  • Blocked order management.
  • To develop and maintain the input of information into C4C database system regarding all customer interactions.

Qualifications and Education Requirements

  • A level or equivalent.

Preferred Skills

  • 3 years’ experience in a customer service/planning team environment. In depth knowledge and understanding of the agricultural animal feed industry advantageous.
  • Ability to recognize strategic planning opportunities and the way in which to take best advantage.
  • Confident interpersonal and social skills with the ability to build relationships with people at all levels of business via the telephone or face to face.
  • Strong communication and listening skills.
  • Ability to keep calm under pressure and deliver excellent customer service decisions.
  • SAP knowledge

This role is working Directly to our Clients' headcount. Should this be of interest, please submit your CV via the link. 
Please note that if you do not hear back within 7 days, you have been unsuccessful on this occasion.