Job Title: Client Account Coordinator

  Working Hours: 1.30pm-10pm

Job Location: Remote

Salary: Competitive

Job Purpose/Overview:

Assists Client Account Manager with planning, evaluating and improving project specific activities. The Client Account Coordinator must collaborate effectively with internal resources/ departments. The Client Account Coordinator must ensure that agreed client objectives are reported and tracked for both the client and Inizio

Job Duties & Responsibilities:

·        Assist Client Account Management Team in all functions of daily program maintenance

·        Coordinate and participate in all aspects of project start-up and ongoing program maintenance, including but not limited to, creating scripts and logic flow, developing reporting protocols and templates, ensuring that key performance metrics are provided to clients in a timely manner

·        Assist with the planning and creation of client Quarterly Business Reviews

·        Document meeting minutes for all Client meetings

·        Assist with writing and maintaining client specific SOPs and Work Instructions.

·        Coordinate and maintain ongoing projects by acting as liaison between clients, vendors, and internal departments; report program status and offer recommendations to ensure successful program implementation

·        Assist in the coordination of training schedules and training materials for program trainings

·        Assist with monitoring call quality and provide ongoing training support

·        Develop and maintain individual project databases

·        Compile program metric reporting and send to clients at agreed upon intervals

·        Perform administrative program tasks as assigned by management for the business unit.

·        Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Leadership Responsibilities:

·        Understands how own contribution contributes to results

·        Understands what the organization delivers and our position within a global context

·        Builds a network of useful contacts to help get things done more efficiently

·        Is proactive and anticipatory with solutions to problems in the business

·        Seeks to stretch own capability, willing to operate outside of comfort zone

Requirements & Qualifications:

·        BSc life science degree

·        Strong organizational skills and a keen attention to detail

·        Excellent communication and customer service skills

·        Critical thinking and creating problem solving skills

·        Proficient in Microsoft Outlook, Word, Excel, and PowerPoint; ability to quickly master new technology

·        Introductory knowledge of medical/pharmaceutical terminology

·        Basic telecommunications/call center operations

·        Familiarity of FDA guidelines/regulations

Job Levels:

·        N/A or Not Listed

Our Leadership Commitments:

The Commitments are promises that our senior leaders are making about how we will behave; how we will interact with the people around us, and the kind of culture we want to work together to create: