Clinical Team Leader – Helpline

Patient Solutions | Field-Based (UK)

Full Time

Lead with purpose. Deliver excellence. Make a real difference.

We’re looking for an exceptional Clinical Team Leader to support, inspire and drive a high-performing helpline team delivering vital patient care across the UK. If you’re an experienced nurse with a passion for leadership, quality, and operational excellence, this is your opportunity to shape a service that truly impacts patient lives.

About the Role

As Clinical Team Leader, you will lead the day-to-day running of a 24/7 clinical helpline, ensuring safe, effective and compassionate support for patients, families, healthcare professionals and NHS partners. You’ll work closely with the Nurse Manager and client teams to deliver a fully integrated clinical solution, always striving for best-in-class patient experience.

You will:

• Lead, develop and motivate a clinical nursing team

• Ensure safe and effective patient care across hospital and community transitions

• Provide clinical support via the helpline—virtually or face-to-face

• Maintain rotas, shift patterns and staffing levels to guarantee 24/7 coverage

• Support performance management, training, mentorship and development

• Drive quality, reporting, governance and compliance standards

• Collaborate with internal and external stakeholders to enhance service delivery

• Maintain your own clinical competence and uphold professional standards

What We’re Looking For

• Current NMC registration

• Minimum 2 years post-registration experience in a senior role

• At least 6 months Helpline/Advice Line experience (essential)

• Strong leadership skills with the ability to motivate and guide a team

• Confident decision-maker with a proactive, solution-focused mindset

• Excellent communication skills across all channels

• Ability to work autonomously and meet tight deadlines

• Full UK driving licence

• Commitment to outstanding patient care and service quality

• IT literate (Android/Windows)

• Desirable: Post-registration qualification or experience in CVAD or Parenteral Nutrition.

Why Join Us?

This is your chance to take a leading role in a service that truly matters—supporting patients at crucial moments in their journey, empowering clinical colleagues, and driving excellence across every touchpoint.

If you’re ready to lead with confidence, deliver with integrity, and make a measurable impact for patients every single day—we want to hear from you.