Ashfield Healthcare

Company: Inizio Engage

Position: Training and Quality Manager - Medical Information

Territory: Remote

Vacancy Type: Permanent

The Training and Quality Manager for Medical will be responsible for identifying training needs, developing procedures and training Inizio staff and management, including ongoing refresher training and project specific training.  The role will lead on Inizio and client-specific QA initiatives, including training, monitoring quality reviews, maintenance of SOPs and analysis of aggregate quality/performance data. 

Key Responsibilities: 

• Work with Project team, Client Account Management Team and Quality Assurance departments to develop and enhance client trainings resulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence.
• Define and document training plans, schedules and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training.
• Provide ongoing and refresher training for project team.
• Make recommendations on the best methodology and implementation methods for training
• programs. Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Test trainees to measure progress and to evaluate effectiveness of training.
• Review and interpret documents such as Client program procedure manuals and training modules.
• Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.
• Perform monitoring of services for assigned project and/or Quality Assurance Department. Provide
• constructive coaching feedback to staff with goal of improving overall customer experience.
• Coordinate quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable.
• Compile QA data and prepare reports as necessary; analyse results and make recommendations including revisions to procedural documents and training documents as applicable.
• Assist with annual review and ongoing updates for Client Standard Operating Procedure (SOP).
• Assist with internal and external client audits as dictated in the Inizio Quality Management Plan.
• Perform project training certifications and complete appropriate documentation.
• Manage QMS training records.

Job Holder Specification

• Bachelor Degree or related work experience preferred.
• Ability to read and understand data and file layouts.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to deliver feedback to employees in a constructive manner.
• Strong organizational and analytical skills, as well as critical thinking and problem solving skills.
• Detail orientated, with the ability to develop and proof training materials.
• Ability to speak effectively in interpersonal situations and before groups of employees.
• Ability to work as a team in a supportive environment to achieve shared objectives.
• Ability to function in a leadership capacity and as a positive role model.
• Excellent listening skills in order to identify and anticipate training needs.
• Proven presentation and facilitation skills.

Background

At Inizio Engage you’ll find a challenging, fast-paced and rewarding environment, but also one that’s caring, nurturing and supportive. With so many ways to support patients and healthcare professionals, we offer a range of exciting career opportunities to suit your skills and interests. Whether working remotely, in the office, or in the field, you’ll find everything you need at Inizio Engage to build a successful career. Excited yet? We are!

Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.

Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Inizio Engage.